Last Updated: 2026

At Alaks Hotel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or services.

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1. Information We Collect

We may collect the following information from you:

• Personal Information: Name, email address, phone number, identification details, and payment information when you make a booking.

• Booking Details: Check-in/out dates, room preferences, number of guests, and special requests.

• Website Usage Information: IP address, browser type, pages visited, and time spent on the site.

• Marketing Data: Preferences for receiving newsletters, promotions, or offers.

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2. How We Use Your Information

We use your information to:

• Process and manage bookings

• Communicate with you regarding your reservation, inquiries, and promotions

• Improve our website and services

• Provide a personalized guest experience

• Comply with legal and regulatory requirements

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3. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with:

• Service Providers: Third-party providers involved in payment processing, email services, or analytics

• Legal Authorities: If required by law, legal processes, or to protect the rights of Alaks Hotel

All third parties are required to maintain the confidentiality and security of your information.

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4. Cookies and Tracking

We use cookies and similar technologies to:

• Enhance website functionality

• Remember your preferences

• Analyze website traffic and improve performance

For more details, see our Cookie Policy.

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we strive to secure your data, no method of transmission over the internet is 100% secure.

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6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or update of your information

• Opt-out of marketing communications

• Request deletion of your data, subject to legal or contractual obligations

To exercise these rights, please contact us using the information below.

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7. Retention of Data

We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, or as otherwise permitted under applicable laws.

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8. Third-Party Links

Our website may contain links to third-party websites. Alaks Hotel is not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised date.

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10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Email: support@alakshotel.com
Phone: 08067752275
Address: No. 22, Chinedu Edeh Street, Hausa Quarters, Abakaliki, Ebonyi State